RETURN POLICY

We accept eligible return requests submitted within 15 days of delivery.

RETURN ELIGIBILITY

To qualify for a return, merchandise must be in its original condition: unworn, unwashed, unused, and free from stains, odors, makeup, deodorant, lotions, alterations, or other signs of wear.

All original tags and protective hygiene liners must remain attached and intact. Swimwear should only be tried on over underwear. Items returned without the original tags or hygiene liner will not be accepted.

Merchandise must be returned in its original product packaging, when applicable. You will also need your order number or other proof of purchase.

AVVRA reserves the right to refuse returns that do not meet these conditions.

STARTING A RETURN

To request a return, contact us at house.of.avvra@gmail.com within 15 days of receiving your order. Please include your order number and the item or items you would like to return.

If your return is approved, we will provide return instructions and the address where your package should be sent. Items returned without prior authorization will not be accepted.

Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as AVVRA is not responsible for return packages that are lost or damaged in transit.

Questions regarding returns may be sent to house.of.avvra@gmail.com 

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. If your item is damaged or defective, or you received the wrong item, contact us promptly at house.of.avvra@gmail.com. Please include your order number and clear photographs showing the issue so we can evaluate it and make it right.

EXCEPTIONS AND NONRETURNABLE ITEMS

For hygiene reasons, merchandise that has been worn, washed, used, stained, altered, or returned without its original tags and protective hygiene liner cannot be accepted.

Items clearly marked “Final Sale” at the time of purchase are not eligible for return or exchange. Gift cards are also nonreturnable.

Please contact us before returning an item if you have questions about its eligibility.

EXCHANGES

We do not currently process direct exchanges. The fastest way to obtain a different size, color, or style is to request a return for the original item and place a separate order for the replacement.

Placing a new order does not guarantee that the original return will be approved. All returned merchandise must satisfy the eligibility requirements above.

REFUNDS

We will notify you after receiving and inspecting your return and let you know whether your refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Original shipping charges are nonrefundable. Your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at house.of.avvra@gmail.com.